Terms & Conditions

Standard Terms & Conditions


1. Payment

 

Payments for invoiced goods must be made to Electro Pump Services CC T/A Electro Dynamics in full, without any deductions. Interest of 2.5% per month will be charged on overdue accounts. Any additional costs incurred to follow up on payments will be added to the client’s account.

Payment Terms:

  • Accounts are strictly payable by the 30th/31st of each month.
  • A 2.5% discount is allowed if payment reflects in our bank account on or before the last day of the month.
  • Payment terms are 30 days from the statement date.

1.1 Late Payments

 

If an account is not settled within 30 days from the statement date, the following actions will be taken:

  • Placed on hold on the 2nd or 3rd of the following month.
  • 1.25% interest will be charged on the same day—no exceptions. (It may be more cost-effective to arrange credit facilities with your bank.)
  • After 60 days, if no payment is received or no special arrangements have been made in writing, the account will be handed over to debt collectors.

1.2 Account Restrictions

  • Accounts that fail to adhere to the 30-day payment agreement for three consecutive months will be changed to COD (Cash on Delivery) only.

1.3 Discount Eligibility

 

  • The 2.5% discount is only applicable if payment reflects in our bank account on or before the last day of the month.
  • No exceptions will be made for late payments.
  • For internet transfers, proof of payment must be emailed or faxed before 13:00 PM on the last day of the month.

1.4 Disputed Amounts

 

  • If you disagree with the amount on your statement or invoices, please contact our office before making a payment.
  • Our automated system will place your account on hold if payments are not processed according to the statement amount.

Company Terms and Conditions

2.1 Returns on Faulty Goods

  • 2.1.1 No returns will be accepted for faulty items not reported within 7 days from the date of purchase.
  • 2.1.2 Returns will only be accepted with the original invoice. Debit card slips will not be accepted, as the invoice is required to verify items purchased and prices paid.
  • 2.1.3 Installations must be carried out by a qualified professional. Any product guarantees, if provided by our SA suppliers, will be forfeited if installation is done incorrectly. Clients must follow the instructions inside the product’s packaging and use the product only for its intended purpose.
  • Clients meeting these conditions may receive a replacement or a refund for faulty items.

2.2 Returns on Excess/Wrongly Purchased Items

  • 2.2.1 No returns will be accepted without the original invoice.
  • 2.2.2 A 10% handling fee will be charged, unless prior arrangements were made to test the product before purchase.
  • 2.2.3 Items must be returned in their original packaging and condition. Returns will be approved at the salesperson’s discretion. Clients meeting these conditions may receive a replacement or refund.
  • 2.2.4 No returns will be accepted on used items.

2.3 Returns on Special Orders, Quoted, and Manufactured Items

  • 2.3.1 No returns will be accepted for:
    • Special ordered goods
    • Non-stock items
    • Custom-manufactured products
    • Quoted items that are not standard stock
  • Alternatively, clients may pay for transport and SA VAT to return special ordered goods.
  • Once goods arrive at our shop, they will be invoiced and must be paid according to standard payment terms, regardless of the time/date of collection.

2.4 Discount Policy

  • 2.4.1 No discounts will be provided, as we operate as a wholesaler with low marginal mark-ups. Our prices are already competitive and aligned with consumer needs and affordability.

Company Terms and Conditions

 

2.1 Returns on Faulty Goods

 

  • 2.1.1 No returns will be accepted for faulty items not reported within 7 days from the date of purchase.
  • 2.1.2 Returns will only be accepted with the original invoice. Debit card slips will not be accepted, as the invoice is required to verify items purchased and prices paid.
  • 2.1.3 Installations must be carried out by a qualified professional. Any product guarantees, if provided by our SA suppliers, will be forfeited if installation is done incorrectly. Clients must follow the instructions inside the product’s packaging and use the product only for its intended purpose.
  • Clients meeting these conditions may receive a replacement or a refund for faulty items.

2.2 Returns on Excess/Wrongly Purchased Items

 

  • 2.2.1 No returns will be accepted without the original invoice.
  • 2.2.2 A 10% handling fee will be charged, unless prior arrangements were made to test the product before purchase.
  • 2.2.3 Items must be returned in their original packaging and condition. Returns will be approved at the salesperson’s discretion. Clients meeting these conditions may receive a replacement or refund.
  • 2.2.4 No returns will be accepted on used items.

     

2.3 Returns on Special Orders, Quoted, and Manufactured Items

 

  • 2.3.1 No returns will be accepted for:
    • Special ordered goods
    • Non-stock items
    • Custom-manufactured products
    • Quoted items that are not standard stock
  • Alternatively, clients may pay for transport and SA VAT to return special ordered goods.
  • Once goods arrive at our shop, they will be invoiced and must be paid according to standard payment terms, regardless of the time/date of collection.

2.4 Discount Policy

 

  • 2.4.1 No discounts will be provided, as we operate as a wholesaler with low marginal mark-ups. Our prices are already competitive and aligned with consumer needs and affordability.

2.5 Basic Sales

 

  • 2.5.1 No goods will be loaded onto a client’s vehicle until the final invoice has been printed, signed, and/or paid for. Items must be inspected by the salesperson and store personnel for damages and correct quantities before loading. The company will not be held responsible for damages, shortages, or losses once the goods have left the premises.
  • 2.5.2 Only 30-day account holders (with approved credit applications) may purchase on account.
    • All other clients must either provide an official company purchase order (PO) or make payment before leaving the store.
    • Unpaid cash invoices will not be accepted.
  • 2.5.3 30-day account holders who fail to settle their accounts by the 7th of the following month will lose their credit privileges.
    • They will be required to pay cash until the account is fully settled.

2.6 Collection of Goods

 

  • 2.6.1 Only the debtor (account holder) may collect goods.
    • No subcontractors, friends, or other individuals may collect stock on behalf of the debtor, even if prior arrangements were made.
    • The debtor is responsible for inspecting goods before leaving the premises. The company will not be held liable for any stock losses or discrepancies between the debtor and their representative.
    • If the debtor cannot collect goods personally, a written request (email, fax, or official PO) must be provided, specifying:
      • The name of the authorized person collecting the goods.
      • A detailed list of items to be invoiced.
  • 2.6.2 Reserved stock items must be invoiced/paid for within one week.
    • If not, the reservation will be canceled, and the items will be made available for sale again.

3. Quotation Terms and Conditions

3.1 Pricing and Stock Availability

  • Prices quoted apply only to current stock and are subject to change for new stock due to exchange rate fluctuations.
  • Please confirm pricing at the time of order placement.

3.2 Quantity-Based Pricing

  • Prices quoted are based on the specific quantities mentioned in the quotation.
  • Electro Dynamics reserves the right to revise prices if the ordered quantities increase or decrease.

3.3 Exchange Rate Fluctuations

  • Prices quoted are subject to exchange rate changes. Any variation in pricing due to exchange rates will be for the customer’s account.

3.4 Location of Pricing

  • Prices quoted are ex-Swakopmund, Namibia, unless otherwise stated.

3.5 VAT and Taxation

  • Unit prices exclude VAT (15%).
  • VAT is payable on all invoices, except for exports where Electro Dynamics arranges and pays for the transport.

3.6 Delivery and Transportation

  • Delivery times provided are estimates only.
    • Electro Dynamics will strive to meet the estimated time, but will not be liable for any costs or losses incurred due to delays beyond our control.
  • Additional transport cannot be guaranteed and is subject to courier tariffs and schedules.
  • Any additional transport costs will be charged to the customer’s account.

3.7 Suitability of Goods

  • While we offer professional advice on product usage, the responsibility for ensuring the suitability of goods for a specific purpose lies with the customer.
  • Electro Dynamics will not be held responsible if the product is unsuitable for a particular application.

3.8 Risk and Liability for Collected Goods

  • If the customer collects the goods or arranges delivery via a third-party carrier, Electro Dynamics will not be liable for loss or damage in transit.

3.9 Validity of Quotations

  • Quotations are valid for 10 calendar days from the date of issue and apply only to existing stock.

3.10 Payment Terms

  • All quotations and invoices are subject to our standard payment terms.

3.11 Exclusions from Quotations

  • Any item not explicitly listed in the quotation is excluded.
  • Additional products or those with different product codes will require a separate quotation.

3.12 Acceptance of Orders

  • The issuance of a quotation does not constitute a contractual obligation.
  • An official purchase order from the customer must be accepted by Electro Dynamics to validate the transaction.

3.13 Customer Responsibility for Quotations

  • All quotations and pricing are provided E&OE (Errors and Omissions Excepted).
  • The customer is responsible for reviewing and verifying the quotation before placing an order or providing it to a third party.

3.14 Third-Party Sales and Reselling

  • The product(s) listed in the quotation are sold by Electro Dynamics directly to the customer.
  • If the customer resells or quotes these products to a third party, they must ensure the third party is fully informed of the product’s capabilities and intended use.

3.15 Liability for Installation

  • Electro Dynamics does not accept liability for errors in incorrect installations.
  • By purchasing the product, the customer agrees to indemnify and hold Electro Dynamics harmless against any loss, claims, damages, or liabilities arising from improper installation or resale of the product.

4. Credit Limit

 

The Client has a credit limit approved by the above-mentioned Bank. When new/higher credit limits are required, a new increase application should be completed and signed. The account will then be reviewed and the client will be informed in writing. If the credit limit has been reached, no further deliveries will be allowed until a payment has been received, unless otherwise arranged with our office.

5. Exclusions

 

The supplier shall under no circumstances be liable for any loss or any damage, direct or indirect, sustained by the purchaser, whether caused by the negligence of the supplier, its agents, or employees.


6. Warranties

 

The person signing this Credit Application confirms that he/she is authorized to sign this document. Also, that he/she has read and understands the contents hereof and more specifically the contents of the Suretyship. The signatory further acknowledges that the information furnished is true and correct and undertakes to notify the supplier in writing of any changes whatsoever.

7. Default

 

In the event of the purchaser breaching the terms and conditions of sale, the supplier shall be entitled to cancel any agreement between itself and the purchaser, in which event the purchaser shall have no claim against the supplier arising from such cancellation. The purchaser also acknowledges that the supplier, at its own discretion, may withdraw any credit facilities granted to the purchaser and reserves the right to demand the complete outstanding amount due by the purchaser.

8. Jurisdiction

 

The supplier shall be entitled but not obligated to institute proceedings against the purchaser arising out of this contract in the Magistrates Court having jurisdiction over the purchaser. Furthermore, the purchaser agrees to be liable for all legal costs incurred by the supplier on the scale as between Attorney and own client.


9. Domicilium


The purchaser hereby dominates its business address as reflected on page one of this form, as Domicilium Citandi Et Executandi.

10. Suretyship

(Must be completed and signed by the owner/member, or no account will be allowed.)

I, the undersigned, hereby bind myself as surety and co-principal debtor in solidium with the purchaser in favor of the supplier in respect of any amount that may now or in the future be due and owing by the purchaser to the supplier.

In respect of any cause arising out of this document, I hereby renounce the benefits of excursion and division and choose my Domicilium Citandi Et Executandi for the purchase of this suretyship at my address as set out hereunder.

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